The Need for Standardized Metrics and KPI’s for AI Performance

Rory Smith

Wednesday 20th September 2023

The use of Artificial Intelligence (AI) in the lift industry is becoming commonplace. It, along with remote monitoring, is being applied to lift and escalator maintenance. Some governments who require monthly or twice monthly maintenance now only require quarterly maintenance if remote monitoring and AI are utilized. The benefits of AI-augmented maintenance such as increased up time, improved first time fix rate and fewer running on arrival (ROA) calls are being touted by governments and lift companies alike. However, no standardized set of metrics exists for these benefits. A set of metrics for lift and escalator maintenance is proposed and discussed.

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