The Effect of Artificial Intelligence on Service Operations and Service Personnel

Artificial Intelligence (AI) can significantly change service operations. The timing of when service personnel are sent to lift installations and what those technicians do when on site will change. These changes are explored. If the service tasks performed are different, one can conclude that the skill sets of the technicians will also need to be different. The skill sets and training requirements of service technicians and service supervisory personnel are also explored. Global urbanization, post-pandemic workplace conditions, and AI will all affect the quantity of technicians required globally. These factors and their influence on staffing are reviewed.