The Evolution of The Passenger Interface

‘A machine in the best case can only meet a demand as well as it an recognise it’. This fundamental statement is even true for the passenger-lift interface. The presentation explains the evolution of this interface from the ‘One-Button-Call’ system to the newest interface, where the required destination is entered on a hall station. It is emphasised that the more precisely an individual’s need can be recognised then: ideal lift resources can be planned; larger handling capacity can be provided; and the passengers are better satisfied. Based on these concepts two new, individual, future interfaces and their corresponding lift systems are presented.