Pilot for Standing on Both Sides of Escalators

A pilot was carried out at Holborn Station on London Underground (LU) for standing on both sides of escalators exiting the station. The aims were: to improve safety by reducing slips, trips and falls; to reduce congestion by using the escalators more effectively; and to change customer behaviour. The data collected was both qualitative and quantitative. The data collected on safety was statistically insignificant. It was shown that using both sides of the escalators to stand on did reduce congestion and increased escalator capacity by approximately 30%. There was a change in customer behaviour for the duration of the pilot.