A review of Waiting Time, Journey Time and Quality of Service
Thursday 26th September 2013
Waiting Time and Journey Time are generally accepted metrics for Quality of Lift Service. But not all waiting time is equally painful, and other factors do have an impact on perceived quality of service. The psychology of waiting is discussed, and its impact on design considered.
Citation information:
- Author(s): Rory S. Smith and Stefan Gerstenmeyer
- Title: A review of Waiting Time, Journey Time and Quality of Service
- Year: 2013
- Publication Name: Proceedings of the 3rd Symposium on Lift and Escalator Technologies
- City: Northampton